Peter Kramer

Peter is an experienced Operational Excellence and Transformation leader with a strong commercial edge, connecting strategy, sales execution, and delivery to drive measurable impact.

He designs go-to-market approaches and partner-led sales models that turn strategy into revenue, new clients, and sustainable customer value. With a proven track record in leading enterprise-wide Lean and digital transformations across regulated service industries, he consistently improves efficiency, quality, and customer experience (CX). As a former CX Program Lead, he ensures a clear focus on customer value and the end-to-end experience—from initial engagement through to long-term retention.

His expertise includes scalable operating models, value stream design, process intelligence, and smart automation. Leveraging frameworks such as Hoshin Kanri and OKRs, he aligns strategic goals with execution and growth. He leads international, cross-functional teams in complex matrix organizations and is recognized for strong C-level stakeholder management and a pragmatic, results-driven leadership style.

In his role at CTG Consulting, he is responsible for driving the expansion of the Management Consulting practice.